Shipping & Delivery Policy – MVP Pickles

Effective Date: 26-05-2025
Brand: MVP Pickles
Website: www.mvpflavors.com
Contact: 📞 7901698833 | 📧 mvppickels@gmail.com

1. Serviceable Areas

We currently ship our products across India, including urban, semi-urban, and rural regions, subject to the availability of reliable courier services. If your pin code is not serviceable, we will inform you at the time of order or before dispatch.

We are actively working toward international shipping, subject to future FSSAI, export, and customs clearances.

2. Order Processing Time

• All orders are processed within 1–3 business days (excluding Sundays & public holidays).

   

• Orders placed after 5:00 PM will be processed on the next working day.

   

• Delays may occur during festive seasons, natural calamities, strikes, or government restrictions.

   

3. Estimated Delivery Time

• Andhra Pradesh & Telangana: 2–4 working days

   

• Other Southern States: 3–5 working days

   

• Rest of India: 5–8 working days

   

These are estimated timelines only. Actual delivery depends on location, courier performance, and unforeseen delays.

4. Shipping Charges

• ₹60 shipping charge for orders up to 500 grams

   

• ₹80 shipping charge for orders above 500 grams and up to 1000 grams

   

• ₹135 shipping charge for orders above 1000 grams (1 kg)

   

• FREE Delivery on orders above ₹2,500

   

Shipping charges are clearly displayed at checkout before payment.

5. Order Tracking

Once your order is shipped:

• You will receive a tracking ID/link via email or WhatsApp.

   

• You can track the order status in real-time through the courier’s website.

   

• If there is no movement for 3+ days, contact us immediately.

   

6. Packaging & Dispatch

All items are packed using leak-proof, tamper-proof, and food-grade materials as per FSSAI and Legal Metrology rules.

We take extreme care to avoid spoilage, leakage, or damage, but once the parcel is handed to the courier, MVP Pickles is not liable for minor in-transit issues such as:

• Small oil leakage or carton dents

   

• Delays caused by courier delays, route changes, or weather

   

7. Delivery Attempts & Failure

• Courier agents will attempt delivery up to 3 times.

   

• If the recipient is unavailable, or the address is incorrect:

   

  • The parcel will be marked undeliverable and may be returned to origin (RTO).

     

  • Re-shipping charges will apply for resending the order.

     

Please ensure your phone number is reachable and address is accurate.

8. Cash on Delivery (COD)

• COD is available only for selected products, as specified on the product page.

   

• COD service is limited to select pin codes where courier partners support cash collection.

   

• Customers opting for COD must call our call center to confirm their order before dispatch. Orders without confirmation may be cancelled.

   

• Customers must pay all delivery charges, COD service charges, and a minimum of 20% of the product cost online at the time of order placement.

   

• The remaining balance (80% of the product cost) must be paid in cash to the courier agent at delivery.

   

• The COD charges, covering courier partner cash collection fees, will be clearly displayed at checkout and must be paid directly to the courier agent.

   

• The amount paid online (20% advance) is strictly non-refundable if the order is cancelled by the customer or not accepted at delivery.

   

• Prepaid orders are given priority over COD orders in processing and dispatch.

   

• Refusing COD parcels without valid reasons or failing to pay the remaining amount at delivery may lead to:

   

  • Blocking the COD option for future orders.

     

  • Blacklisting from our platform.

     

9. Delays Beyond Our Control

MVP Pickles shall not be held responsible for any delay in shipping due to:

• Acts of God (floods, earthquakes, etc.)

   

• Logistics delays by courier partners

   

• Government restrictions, lockdowns, or strikes

   

• Incorrect or incomplete address/phone number provided by the customer

   

10. International Shipping (Coming Soon)

We are working on FSSAI and Customs compliance for exporting to countries like USA, UAE, UK, Australia, and more. A separate international shipping policy will be published soon.

11. Disputes & Jurisdiction

In case of disputes regarding shipping, packaging, or delivery:

• Please contact us first within 48 hours of delivery.

   

• If unresolved, all claims are subject to the jurisdiction of courts in Nandigama, Andhra Pradesh under Indian law.

   

12. Contact Us

For questions or concerns regarding shipping:

📧 Email: mvppickels@gmail.com
📞 Phone: 7901698833
📍 Address: MVP Pickles, Nandigama, Andhra Pradesh
🌐 Website: www.mvpflavors.com